The consultation that earns trust before the needle appears

A seven-step framework for the conversation that decides whether a patient trusts you, with the exact words to use at every stage. For injectors who've done their foundation training and want patients who come back.

• The seven steps, in order, from the greeting to the signposting after treatment
• The exact words: scripts for setting the tone, discussing risk without frightening anyone, and saying no kindly
• Why patients decide you're an expert from how you run the room, not from your credentials

One frameworkReal scriptsPatient-first15 pages

Written by Dr Haroon Ashraf, cosmetic doctor. Over 1,000 practitioners trained face to face.